Win at every stage of customer succes
We help customer success managers win at every stage of the customer journey, from onboarding and adoption to engagement and renewals.
Get AirPods
Sign up for Stagebase during the conference, and earn a pair of AirPods!
Win a Drone
When a Head of Customer Success or decision-maker reviews Stagebase at the show, all team members present for the demo will receive a raffle ticket! A random winner will be drawn at 4 pm PST on the last day of the event and will be notified via email!
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When customers experience the promised value, they naturally renew.
Top-tier customer success teams ensure that customers experience the promised value of a product. They know what customers must do to receive full value and reinforce those behaviors with a proactive plan. Stagebase is a proactive customer success platform that breaks down those behaviors into repeatable processes within each stage of the customer journey.
Onboarding is just the beginning.
Ensuring customers are onboarded properly is of utmost importance. However, hoping they’ll use your product effectively isn’t a strategy. Putting a proactive plan in place for each stage of the journey empowers your CSMs to know what to do and how to do it.
Closing the product-value gap.
You know what your customers need to do to be successful. Stagebase standardizes these milestones so your CSMs can get your customers to full value in a consistent, repeatable way. Developing shared processes strategically guides customers to success at scale.
Healthscores should validate your process, not define it.
Chasing health scores creates a reactive cycle that results in churn. Instead of waiting until customer relationships turn red, take a preventative approach that keeps relationships healthy. Using health scores to validate that you’re using the right processes is the better approach.
Get your account today and get a demo!
a strategic approach to customer success
Ensure Retention at Scale Through Our 4 Pillars of Success
EXECUTION & COLLABORATION
Having a detailed plan shows customer success managers (CSMs) what to do and ensures that they deliver the right customer experience every time. Our collaboration portal shows customers what you are doing—along with what your customers need to do—how to do it and when.
AUTOMATION & COMMUNICATION
Strategic CSMs bridge the gap between the product and customer objectives. Stagebase automates administrative tasks, busy work and tactical communication so customers are always in the know without distracting CSMs from guiding strategic outcomes.
ANALYTICS & OPTIMIZATION
Our system gives you visibility and insights into process performance, customer engagement and sentiment at every stage. As a result, you can continually adjust your stage-based plans and optimize the experience and outcomes for your customers.
DATA INTEGRATIONS
Eliminate data silos with a platform that plays well with others. Stagebase keeps your data clean because our system automatically tracks CSM and customer activities. Our system also allows you to trigger stages and processes based on external data from your CRM or ticketing systems.
Our system gives you visibility and insights into process performance, customer engagement and sentiment at every stage. As a result, you can continually adjust your stage-based plans and optimize the experience and outcomes for your customers.
Eliminate data silos with a platform that plays well with others. Stagebase keeps your data clean because our system automatically tracks CSM and customer activities. Our system also allows you to trigger stages and processes based on external data from your CRM or ticketing systems.
