Skip to content

Win at every stage of customer succes

We help customer success managers win at every stage of the customer journey, from onboarding and adoption to engagement and renewals.

Get AirPods

Sign up for Stagebase during the conference, and earn a pair of AirPods!

   

Win a Drone

When a Head of Customer Success or decision-maker reviews Stagebase at the show, all team members present for the demo will receive a raffle ticket! A random winner will be drawn at 4 pm PST on the last day of the event and will be notified via email!

Trusted by

When customers experience the promised value, they naturally renew.

Top-tier customer success teams ensure that customers experience the promised value of a product. They know what customers must do to receive full value and reinforce those behaviors with a proactive plan. Stagebase is a proactive customer success platform that breaks down those behaviors into repeatable processes within each stage of the customer journey.

Onboarding is just the beginning.

Ensuring customers are onboarded properly is of utmost importance. However, hoping they’ll use your product effectively isn’t a strategy. Putting a proactive plan in place for each stage of the journey empowers your CSMs to know what to do and how to do it.

Closing the product-value gap.

You know what your customers need to do to be successful. Stagebase standardizes these milestones so your CSMs can get your customers to full value in a consistent, repeatable way. Developing shared processes strategically guides customers to success at scale.

Healthscores should validate your process, not define it.

Chasing health scores creates a reactive cycle that results in churn. Instead of waiting until customer relationships turn red, take a preventative approach that keeps relationships healthy. Using health scores to validate that you’re using the right processes is the better approach.

Get your account today and get a demo!

a strategic approach to customer success

Ensure Retention at Scale Through Our 4 Pillars of Success

EXECUTION & COLLABORATION
AUTOMATION & COMMUNICATION
ANALYTICS & OPTIMIZATION
DATA INTEGRATIONS

EXECUTION & COLLABORATION

Having a detailed plan shows customer success managers (CSMs) what to do and ensures that they deliver the right customer experience every time. Our collaboration portal shows customers what you are doing—along with what your customers need to do—how to do it and when.

AUTOMATION & COMMUNICATION

Strategic CSMs bridge the gap between the product and customer objectives. Stagebase automates administrative tasks, busy work and tactical communication so customers are always in the know without distracting CSMs from guiding strategic outcomes.

ANALYTICS & OPTIMIZATION

Our system gives you visibility and insights into process performance, customer engagement and sentiment at every stage. As a result, you can continually adjust your stage-based plans and optimize the experience and outcomes for your customers.

DATA INTEGRATIONS

Eliminate data silos with a platform that plays well with others. Stagebase keeps your data clean because our system automatically tracks CSM and customer activities. Our system also allows you to trigger stages and processes based on external data from your CRM or ticketing systems.

Having a detailed plan shows customer success managers (CSMs) what to do and ensures that they deliver the right customer experience every time. Our collaboration portal shows customers what you are doing—along with what your customers need to do—how to do it and when.
Strategic CSMs bridge the gap between the product and customer objectives. Stagebase automates administrative tasks, busy work and tactical communication so customers are always in the know without distracting CSMs from guiding strategic outcomes.

Our system gives you visibility and insights into process performance, customer engagement and sentiment at every stage. As a result, you can continually adjust your stage-based plans and optimize the experience and outcomes for your customers.

Eliminate data silos with a platform that plays well with others. Stagebase keeps your data clean because our system automatically tracks CSM and customer activities. Our system also allows you to trigger stages and processes based on external data from your CRM or ticketing systems.

Improve Retention by
Winning at Every Stage

Deliver the Right Customer Outcomes with the Right Processes

Customer success teams ensure that products live up to their promises. We make it easy for your CS teams to deliver the right customer experiences, so customers achieve the right outcomes at scale.

Close the Strategy-to-Execution Gap

High-level customer journey plans leave too much to interpretation and inconsistency.

Our platform’s detailed guidance ensures that everyone executes the right way every time.

Proactively Measure and Improve Stage-Specific Metrics

Instead of reacting to customer health scores, identify and take control of the leading indicators that produce results at every stage of success, making renewals the natural result of a healthy relationship.

Create Shared Visibility and Accountability

Dramatically reduce time to value and manage expectations by providing visibility and driving accountability so that everyone — including customers — is clear on their role in achieving success.